Open a Support Ticket
Authentication Required
To ensure security and link tickets directly to your purchases or sales, you must be logged into your account to use the messaging system.
Don't have an account yet?
If you have general questions before joining, you can reach us directly at:
support@ghostproducerworld.com
Authenticated as your account
Frequently Asked Questions
How long does it take to get a reply?
Our internal Support Hub allows our team to respond much faster than traditional email. During business hours, we usually reply in under 2 hours. You will receive an email notification as soon as we answer.
I bought a track, where are the files?
As soon as the payment is confirmed, the files (WAV, MP3, Stems, and Project File) are immediately available in your Dashboard under the "Purchases" tab.
When will I get paid for my sale?
Every sale becomes a payment we send you — there is no balance to build up, no minimum amount and nothing for you to request. We process each payout manually, by bank transfer or Wise, within 24 hours. You can follow it in your Finance tab.
My track was rejected. Why?
If our A&R team rejects a track, an automated email is sent to you containing the exact reason (e.g., missing stems, uncleared samples, or poor mixing). Please check your email inbox and spam folder for the detailed notes.
Contact & Company Details
Mailing Address
Ghost Producer World LLC30 N Gould St, Ste R
Sheridan, WY 82801
United States
Response Time
Usually within 2 hours
during business hours
during business hours