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Frequently Asked Questions
How long does it take to get a reply?
Our internal Support Hub allows our team to respond much faster than traditional email. During business hours, we usually reply in under 2 hours. You will receive an email notification as soon as we answer.
I bought a track, where are the files?
As soon as the payment is confirmed, the files (WAV, MP3, Stems, and Project File) are immediately available in your Dashboard under the "Purchases" tab.
When will I get paid for my sale?
Once your internal balance reaches the minimum threshold ($150), you can request a payout from your Finance tab. We manually review and process all payouts via PayPal or Bank Transfer within 48 hours.
My track was rejected. Why?
If our A&R team rejects a track, an automated email is sent to you containing the exact reason (e.g., missing stems, uncleared samples, or poor mixing). Please check your email inbox and spam folder for the detailed notes.
Contact & Company Details
Email
[email protected]
Mailing Address
Ghost Producer World LLCU.S. mailing address — being registered
Wyoming, United States
Response Time
Usually within 2 hours
during business hours
during business hours